Information Services Office - College of Business Administration, CSUS

Word Processing

ISO staff can prepare any document that requires word-processing. Depending on your needs, we can then print the file, email it, burn it to a CD, or store it on the S drive. Documents we typically prepare include: Exams (typed from notes, typed from highlighted text in a book, or created from test-banks) Class materials Correspondence Mail merge documents Curriculum Vitae / Resume Research (work load permitting, and with sufficient lead time) A separate Information Services Work Order form form must be submitted with each word processing request, whether the material is submitted in person or on-line. Work orders may be submitted electronically by attaching your document, along with the Work Order form, to an e-mail sent to cbaiso@csus.edu.
Priority	ISO will process work orders in the following priority order: - Exams - Classroom materials - Materials for program offices - Correspondence - Research
Restrictions	We will prepare research materials only if time permits, pending review and approval by ISO staff. No research projects will be done during the summer, as ISO has only one staff person during summer sessions.
Exams	Exams can be typed from drafts or created from test banks. When typed, a preliminary draft will be made available for review prior to duplication. Completed exams ready to be picked up are kept in the secure area of ISO, unless the order form specifically indicates the exam is to be placed in the mailroom. When exams have been duplicated and are ready for pick-up a notice will be placed in the requestor's mailbox. Bring the notice to the service window for exam pick-up. ISO requires permission either in writing or via e-mail from faculty who wish to have someone else pick up their exams. Exams are stored on-line in a secure area of the CBA server to which only ISO staff have access. When an exam is updated the current version is retained, and a new version is created, revised and stored. Due to computer space limitations exams are stored for a maximum of FOUR (4) semesters from the time of creation. For example, an exam created in Spring 2001 will be deleted in Spring 2003, and only the most recent versions will be retained. With the high volume of materials handled by ISO staff we are unable to notify faculty prior to deletion of out-dated exams. Non-dated classroom materials that require no or very infrequent revision will be stored as long as necessary. Other out-dated materials such as correspondence are also deleted after four (4) semesters.
Classroom Materials	When classroom materials are typed a preliminary draft will be placed in the requestor's mailbox for review prior to duplication. Duplicated materials will be placed in the requestor's mailbox, or in the mailroom cabinet labeled for their department if there is insufficient space in the mailbox.